Privacy Policy — bet375: How We Protect Your Data

1Who We Are and How to Reach Us

The bet375 is the operating company behind the Sports Betting and online casino platform available at bet375.best. We act as data controller as defined under the LGPD — meaning we are the party that decides how and why your personal data is processed.

For any questions related to your data privacy, you can reach our data protection team at [email protected], using the subject line "Data Privacy" or "LGPD". The response period is up to 15 business days for formal rights requests, as required by law.

Our platform is designed exclusively for the Brazilian market. All payments are processed in BRL (R$), the available methods are Brazilian (Pix, boleto bancário, credit/debit card, PicPay, Mercado Pago, TED transfer via Nubank, Itaú, Bradesco, and Banco do Brasil), and support operates entirely in Brazilian Portuguese.

2What Data We Collect

2.1 Data You Provide Directly

When you register and use the bet375 platform, you provide us directly with:

2.2 Automatically Collected Data

When you access the bet375 platform on mobile or desktop, we automatically collect certain technical information required for the service to function:

• Access data: IP address, login date and time, device type, operating system, and browser used.
• Session data: pages visited, time spent browsing, bets placed, games accessed, and interactions with the platform.
• Geolocation data: approximate location based on IP address for geographic restriction checks. We do not track precise GPS location without explicit consent.
• Cookies and similar technologies: as described in section 9 of this policy.

2.3 Third-Party Data

In specific situations, bet375 may receive your data from third-party sources, such as credit bureaus or identity verification services, solely for registration confirmation and fraud prevention purposes. This data is handled with the same safeguards applied to data collected directly from you.

3How We Use Your Data

Every piece of data bet375 collects has a specific, documented purpose. We do not use your data for anything beyond what is described below:

• Account operation: create, maintain, and manage your user account; authenticate logins; process bets, deposits, and withdrawals.
• Identity verification (KYC): confirm that you are 18 or older, that your registration details match the account holder, and that the payment methods belong to you — a legal requirement for betting platforms.
• Fraud prevention and security: detecting suspicious activity, multiple accounts, bot usage, money laundering, and other violations of the Terms and Conditions.
• Payment processing: processing deposits via Pix, boleto, credit/debit card, PicPay, Mercado Pago, and TED; settling withdrawals to accounts held in the user's name.
• Customer support: address your questions and complaints via live chat and email, with interaction history kept on record to improve our support.
• Account communications: send security notifications (new device login, password change), transaction confirmations, and terms updates.
• Marketing communications: only if you give explicit consent to receive promotions and offers. You can opt out at any time.
• Responsible gambling: monitoring usage patterns that may indicate at-risk behavior, in accordance with our responsible gambling policy.
• Legal obligations: complying with requirements from regulatory authorities, court orders, and applicable tax obligations.
• Product improvement: analyzing aggregated and anonymized usage data to improve the platform experience, identify bugs, and develop new features.

4Legal Basis for Data Processing

The LGPD requires every personal data processing operation to have a justified legal basis. At bet375, we process your data in accordance with the following legal grounds set out in Article 7 of Law No. 13,709/2018:

• Contract performance (art. 7, V): processing of registration, payment, and betting data is necessary to perform the contract entered into when you create your account and use our services.
• Compliance with a legal or regulatory obligation (art. 7, II): identity verification (KYC), anti-money laundering measures, and disclosures to the relevant authorities when required by law.
• Legitimate interest (Art. 7, IX): fraud prevention, platform security, and usage pattern analysis for service improvement — provided these do not override your fundamental rights and freedoms.
• Consent (art. 7, I): sending marketing communications and using non-essential cookies. You may withdraw this consent at any time without affecting your use of the platform.

5Sharing Data with Third Parties

Bet375 does not sell your personal data. Data sharing occurs only when necessary for service operations or as required by law:

5.1 Essential Operational Partners

• Payment processors: to enable deposits and withdrawals via Pix, boleto bancário, credit/debit card, PicPay, Mercado Pago, and TED transfers. Financial data is transmitted in encrypted form and processed solely for the specific purpose of each transaction.
• Identity verification providers: for document validation and registration data confirmation during the KYC process.
• Game providers: live and virtual casino game providers receive only the minimum data necessary to process bets and calculate results — they do not have access to your full profile.
• Hosting infrastructure: servers and cloud services that host the platform. These partners act as data processors and are contractually bound by the same security obligations as bet375.

5.2 Authorities and Legal Obligations

Bet375 may share data with public authorities, regulatory bodies, or judicial instances when required by law, court order, or valid legal process. In such cases, we notify the user whenever legally permitted.

5.3 What We Do Not Do

• We do not sell personal data to brokers, data marketplaces, or any third party for commercial purposes.
• We do not share your data with marketing partners without your explicit consent.
• We do not grant third parties access to internal systems without an active data protection agreement in place.

6How We Protect Your Data

Bet375 applies technical and organizational measures proportionate to the risk associated with each data category:

6.1 Technical Measures

• Encryption in transit: all traffic between your device and the platform uses TLS 1.2 or higher (256-bit SSL), ensuring no data is transmitted in plain text.
• Encryption at rest: sensitive data stored in our databases — such as passwords (stored only as bcrypt hashes) and payment information — is encrypted.
• Multi-factor authentication (MFA): available to all users and mandatory for accounts with high transaction volumes.
• Continuous monitoring: intrusion detection and anomaly monitoring systems watch over the platform 24 hours a day.
• Security testing: we conduct periodic audits and penetration tests carried out by independent security specialists.

6.2 Organizational Measures

• Access to user data is restricted to staff members who need it to perform their duties (principle of least privilege).
• All staff members with access to personal data undergo regular training in data protection and information security.
• Contracts with suppliers and partners include mandatory confidentiality and data protection clauses.
• We maintain a documented incident response plan that is regularly tested.

7How Long We Retain Your Data

Bet375 retains personal data for as long as necessary for each purpose, in line with applicable legal retention periods:

Once the retention periods above have elapsed, data is anonymized or securely deleted according to the nature of the information. Anonymized data (which no longer allows identification of the individual) may be retained indefinitely for statistical purposes.

8Your Rights as a Data Subject (LGPD)

The General Data Protection Law grants you, as the data subject, the following rights regarding your personal data processed by bet375. To exercise any of them, please contact us at [email protected]:

We respond to all rights requests within 15 business days from the date the request is received. We may need to verify your identity before processing the request, to ensure we are serving the legitimate data subject.

If you believe your rights have not been adequately upheld, you may file a complaint directly with the National Data Protection Authority (ANPD).

9Cookies and Tracking Technologies

The bet375 platform uses cookies and similar technologies to ensure services function correctly, analyze platform usage, and personalize your experience. See the types of cookies we use:

Bet375 does not use third-party advertising cookies to track you across other websites. You can manage your cookie preferences directly in your browser settings or through the account privacy dashboard. Disabling essential cookies may prevent the platform from functioning properly.

9.1 Cookie Lifespan

Session cookies are deleted automatically when you close your browser. Persistent cookies (functional and analytical) are valid for up to 12 months and are renewed only if you continue using the platform with those preferences enabled.

10Minors

The bet375 platform is intended exclusively to individuals who are 18 years of age or older. We do not intentionally collect personal data from minors. If we identify that an account was created by a minor, we close the account immediately and delete all related personal data, in accordance with the LGPD and best practices for the protection of minors.

If you are the guardian of a child or teenager and suspect they have created an account on bet375, contact [email protected] immediately. We will take the necessary steps urgently.

11International Data Transfers

Some of our operational partners (such as cloud infrastructure providers and game suppliers) may have servers located outside Brazil. When this occurs, data transfers are carried out with the following safeguards:

• The destination countries offer a level of data protection compatible with the LGPD, or
• The partner is subject to standard contractual clauses ensuring a level of protection equivalent to that required under Brazilian law, or
• The transfer is necessary to perform the contract entered into with you (such as processing a casino game provided by an international supplier).

Bet375 does not carry out international data transfers for marketing or database enrichment purposes without your express authorization. To find out which international partners have access to your data, please contact us at [email protected].

12Changes to this Privacy Policy

Bet375 may update this Privacy Policy periodically to reflect changes in legislation, our operational practices, or the services we offer. When that happens:

• We will communicate all relevant changes by email to all users with an active account, with a minimum advance notice of 30 days before it takes effect.
• The most recent version will always be available on this page, with the last updated date clearly indicated.
• For changes considered material (those that expand the scope of data collected or alter the legal basis for processing), we will request fresh consent confirmation where applicable.

Continued use of the platform after the effective date of any changes constitutes acceptance of the updated policy. If you disagree with a change, you may request account closure before the effective date.

13Contact, DPO, and Privacy Channel

Bet375 has a Data Protection Officer (DPO) appointed to oversee LGPD compliance and serve as the point of contact between the company, data subjects, and the ANPD.

For any questions related to the privacy of your data, you can reach us through the following channels:

• Privacy email: [email protected] — use the subject line "Data Privacy" or "LGPD".
• Live chat: available 24 hours on the platform — for urgent account security matters.
• Response time: up to 15 business days for formal rights requests; up to 2 hours for urgent security matters via chat.

If you believe your rights have not been adequately addressed by bet375, you have the right to file a complaint with the National Data Protection Authority (ANPD), the federal authority responsible for enforcing the LGPD in Brazil.

We also recommend that you read our Terms and Conditions and the page of Responsible Gambling for a full understanding of the rules governing use of the bet375 platform.